Geek Squad Protection - Best Buy – International Claim

International Claims


With Geek Squad Protection, we’ve got you covered.
Receive service or a replacement and we’ll reimburse you.

Step 1: Receive Service or Replacement1

  1. Contact the manufacturer to get assistance locating an authorized service center near you. If there is not an authorized service center in your area, you are able to receive service from a reputable service provider. Or, if you are in Canada, you can also utilize Best Buy for service.
  2. You will be required to pay for repairs or any product replacement (if not repairable) out-of-pocket, including services provided in-store at Canadian Best Buy locations, and we will reimburse you according to the claim process below. Be sure to save your receipt or invoice. Best Buy is not responsible for the quality of any repair or replacement that is not provided by Best Buy.

Step 2: Call AIG to File for Reimbursement

Please ensure you have all of the information listed below prior to starting the claim process. Once your claim has been approved, you will receive reimbursement in 2 to 5 weeks depending on reimbursement method.2

  1. Protection Plan ID (GSP#)
  2. Service Center Information
  3. Receipt or Invoice – must include service description, parts, country of service, and currency. If the invoice is not in English, translate service description and parts.
  4. Please be prepared to provide the product’s serial number.

Need Help?

Please contact AIG between 8am and 8pm CST if we can assist you in submitting your international claim, including to locate your Protection Plan ID number.

Common Questions

Call between 8am and 8pm CST to file a claim. Choose the country from which you are currently calling from:

Protection Plan ID (GSP#)

Your Geek Squad Protection Plan ID (GSP#) can be found on your Best Buy receipt. The image of the receipt below is for reference only. It may vary in form and layout from the one you received.

Best Buy Receipt