FAQs

Q: How do I file a claim?

A: See Claim Process for step by step instructions.

Q: Who can I contact with questions?

A: Email or call 877-659-5068 for assistance.

Q: Why do I need to provide the servicer address and receipt information?

A: Before sending out any reimbursement, we need to know where and who performed the service, as well as your receipt information. Without filling out the appropriate information, we cannot process your claim and it will be denied.

Q: When can I expect to receive reimbursement?

A: You can expect reimbursement of approved claims within 4-5 weeks from filing.

Q: Why is the amount of reimbursement different then what I thought it would be?

A: Currency exchange rates are based upon the date your claim was paid. In some instances, an average exchange rate might be used depending upon the currency of the country you are in.

Q: I submitted a claim, but I never received payment. What do I do now?

A: Please send us an email letting us know that you did not receive payment and best way to contact you. We will contact you to begin the research of your claim and if needed, work with you to resubmit the claim. Please allow at least 3 weeks for claims processing prior to calling to check on the status of the reimbursement.